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Mental Health Clinic
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Fail/Late and Cancellation Policy |
Failed and late-cancelled appointments jeopardize the ability of
Boynton Health Service Mental Health Clinic to provide appropriate
care to the needs of patients.
- Patients will agree to attend all scheduled appointments and
group sessions. No-shows or
late/cancellation fee for group meetings is $15. If
patient arrives 10 or more minutes late, they may be asked to
reschedule and the appointment will be considered "Late Cancel".
Note: Email reminders are a courtesy provided by Boynton to
assist patients. If patients do not receive an email reminder
and do not cancel an appointment according to the policy, they
will receive a late cancel/no show fee.
- It is required that patients attend all scheduled
appointments. If a patient is unable to attend a scheduled
appointment or finds out when the clinic is closed (after hours,
weekend or holidays) that he/she will not be able to attend an
appointment the next day, he/she is required to call and cancel
the appointment before 1 p.m. the day prior to the
patient's appointment.
- Patients may leave a cancellation message on the clinic's
voice mail if cancellations are required during the weekend or
holidays (612-624-1444).
- Otherwise, cancellations should be called in during regular
business hours (Mondays 8am-6pm, Tuesdays - Fridays 8am-4pm).
- In cases of extraordinary circumstances that arise after 1
p.m. the day prior to the patient's appointment, which prevents
the patient from keeping the appointment (e.g., physical
illness), the patient is still expected to call and inform the
clinic that he/she will be missing his/her appointment.
- Failure to cancel the appointment before 1 p.m. the day
prior to the patient's appointment will result in the
assessment of a fail/late fee. This fee is due when billed, or
at the patient's next appointment, which ever comes first.
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The fail fee schedule is as follows:
- First incidence within six months - $15
- Second incidence within six months - $30
- Third incidence within six months - $45
- No-shows or late/cancellation fee for group meetings - $15
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Any further failed or late-cancelled appointments with in a
six-month period, will result in being assessed a $45 fail/late-fee.
- This fee will be assessed for all further fails until the
patient has complied with the policy for at least six months
without fails. At that time the original fail fee schedule will
be followed.
- In certain cases Boynton Health Service reserves the right
to terminate care based on patterns of non-compliance with this
policy.
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In addition, failing or late-cancelling two scheduled
appointments in a row, or three appointments within six months at
Boynton Health Service Mental Health Clinic, will result in a
scheduling hold being placed on the patient's account.
- This means that the patient will not be able to schedule
appointments with the Mental Health department.
- This hold can only be removed by the patient presenting in
person at the Boynton Health Service Patient Accounting Office
(N325).
- All outstanding fail-fees must be paid at that time. Once
the hold is removed and fail-fees have been paid, the patient
must present in person at the Mental Health Clinic to schedule
his/her next appointment.
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Termination of care will end the responsibility of the Boynton
Health Service Mental Health Clinic to see the patient.
- It will then be the responsibility of the patient to find
another mental health clinic to continue his/her care. However,
Boynton Health Service Mental Health Clinic can work with the
patient to help facilitate this transfer of care.
- In such circumstances the Boynton Health Service Mental
Health Clinic will be willing to provide urgent consultation for
up to 30 days after the patient has received notification of
his/her termination from the clinic.
- It is recognized that Boynton Health Service will be under
no obligation to pay for any mental health care following
termination from the Mental Health Clinic. It will be the sole
responsibility of the patient to cover these expenses.
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